Evaluation of usability of e-government services in Saudi Arabia Article

Evaluation of usability of e-government services in Saudi Arabia - Article Example Therefore, usability facilitates an avenue for relationship development since it creates a participatory form of governance (Reddick 2010, 484). Abanumy, Al-Badi & Mayhew (2005) in their study on evaluation of Saudi Arabia and Oman e-government websites accessibility examined accessibility guidelines, evaluation methods, and analysis tools. They together with Al-Wabil and Al-khalifa (n. d) in their study on a framework for integrating usability evaluation methods suggested that websites need considerable improvements to be accessible to all users. Andersen, Gronlund, Engers, and others (2011) in their work found out that broken links and poor designs are among many effects on poor usability of e-government (125). These have been leading to lower usage on websites hence reducing interaction. Reduced interaction has been witnessed to affect online business transactions which need redesigning if service delivery potential clients both locally and internationally has to be achieved (Gokmen 2010). A study by Katre (2007) on identifying available opportunities for further improvement explains the inadequate coverage of fundamental issues like user-centered design. This was well covered by the comparison done by Miguel, Pedrero and Teran (n. d) on advances in e-government usability in Spanish and Bolivian e-observatory initiative. They suggested that updated profile would be a good step towards establishing user problems on usability. This opinion backs up Al-Khalifa’s (2010, 238) opinion in hers heuristic evaluation of usability of e-government websites in Saudi Arabia. The study ascertained that among many usability problems, user satisfaction need to be tested since poor quality websites is directly proportional to bad usability. Eidaroos, Probets and Deanley (n. d) study on two Saudi Arabia websites and Aladwani & Palvia (2010) study on instruments for measuring usability